Click the "Join" or "Register" button on the casino homepage. You can also access registration via the "Get Bonus" button on this page. The registration form opens immediately — no email pre-sign-up required.
Required fields: email address, phone number (for SMS verification), first name, last name, date of birth, and residential address. Use your real details — all of these are cross-checked during KYC verification and errors cause delays when you try to withdraw. Mismatched names between your ID and account trigger additional document requests.
Choose a strong, unique password not shared with any other site. The registration form requires a minimum length (typically 8+ characters). Use a password manager if you have one — casino accounts are occasional phishing targets and a unique password limits damage if your email address is ever involved in a data breach elsewhere.
A verification link is sent to the email address you registered with. Check your spam folder if it doesn't arrive within a few minutes. Clicking the link confirms your email and activates the account. During our April 2026 test the verification email arrived in under 2 minutes.
Use your email and password to log in via the "Login" button on the homepage. The welcome bonus should appear in your promotions dashboard automatically for new accounts. See our welcome bonus guide for how to activate it before your first deposit.
The login process on mobile is identical to desktop — navigate to the site in your mobile browser (Safari for iPhone, Chrome for Android), tap the login button in the top corner, enter your credentials, and you're in. The site uses responsive design, so the login fields and subsequent navigation adapt to your screen size. If you add the site to your home screen (see our mobile casino guide), the login page appears fullscreen on each launch.
Save your login credentials in your browser's password manager or in a dedicated app like 1Password — this avoids re-entering them every session on mobile. Most NZ players use Face ID or fingerprint unlock on their password managers, which makes mobile logins seamless. Don't save casino passwords in the browser's autofill on shared devices.
Click "Forgot Password" on the login page. Enter your registered email address. You'll receive a password reset link within a few minutes. Click the link, enter a new password, and you're back in. If you don't receive the reset email within 5 minutes, check your spam folder and verify you're using the correct email address. If you've genuinely lost access to the registered email address, contact the support team via live chat with your account details (name, date of birth, registered phone number) to verify your identity and update your email.
Live chat is available 8am–midnight AEST, seven days a week. Our contact page has the support email address as an alternative if you need to submit a formal identity recovery request in writing.
Accounts can be locked for several reasons: multiple failed login attempts (automatic security lockout), a pending compliance review, a self-imposed cooling-off period, or a violation of terms of service. The first category (failed attempts) resolves automatically after a short period, or immediately via password reset. For other scenarios, live chat with the support team is the fastest resolution path.
If you've set a self-exclusion or cooling-off period via the responsible gambling tools, the account will remain locked for the duration you chose when setting it. This is intentional — cooling-off periods cannot be shortened once activated. Self-exclusion cannot be reversed for the minimum exclusion period.
KYC (Know Your Customer) verification is required before your first withdrawal and sometimes before large deposits. Required documents: government-issued photo ID (New Zealand passport or driver's licence), and proof of each payment method used for deposit (a clear photo of the front of your card, or a screenshot of your crypto wallet address). Addresses must be legible; photos of documents must be well-lit and unobstructed.
Submit your KYC documents as soon as you make your first deposit — don't wait until you're ready to withdraw. Verification takes up to 48 hours during business days; submitting documents proactively means you can withdraw the moment your session is done rather than waiting an additional 48 hours. The verification portal is accessible from your account settings menu. Our reviewer Daniel Hartley submitted KYC on Day 1 of the April 2026 test and had verification complete before Day 3.
This operator supports two-factor authentication (2FA) for account security. Enabling 2FA sends a one-time code to your registered phone number each time you log in from a new device or after a session timeout. We recommend enabling it — casino accounts that hold real money balances are worth protecting. Find the 2FA option in your account security settings. The setup takes under two minutes.
Once 2FA is active, logging in requires both your password and the SMS code. Keep your registered phone number updated in your account settings — a lost or changed phone number without updated records creates a 2FA lockout that requires support intervention to resolve. For banking details and payment method management in your account: our banking guide.
{RG_BLOCK}New player needing broader orientation: beginner guide. Loyalty programme access after login: rewards guide. Full casino overview: main review.
